3 Websites That Pay You To Review Phone Call
Majority of the general public are under the assumption that if someone is looking for a job, it has to be a full-time one.
After all, why would someone take another part-time job when you could have a regular, steady office job.
In addition to that, a full-time job leaves you little time or energy for anything else before and after work.
However, there’s a growing trend of people willing to extend the extra effort into working for a part-time job for various reasons.
With that being said, I would like to share with you 3 of the best websites that will PAY YOU to review phone calls.
Just a gentle reminder.
These aren’t the sort that will pay you the same hourly rate as a full-time job.
However, the flexibility, low barrier to entry, and convenience of access it provide compensate for the low rate to some degree.
What is Humanatic?
Developed by a company called Century Interactive, Humanatic helps their clients by reviewing recorded phone calls.
They also provide analytic reports and data to help their clients improve their customer service and sales.
You may have experienced calling a company and heard the recording or operator say “This call is being recorded” or “This call is being recorded for Quality and Training Purposes”
That call is documented, and it may be evaluated by a Phone Call Reviewer or Quality Analyst.
Humanatic offers a non-phone work where you will have to review recorded phone call and will then prompt you to answer simple questions.
If you have good listening skills, and a lot of attention to details, then this is the part-time job for you.
Though the task is simple, it still require active listening, fast-forwarding, rewinding, categorization and accuracy.
Accuracy is very important in categorization, and it opens an opportunity to take higher paying categories.
In Humanatic, you are not required to transcribe the whole conversation.
Payment is made weekly via PayPal.
So, before you sign up for the job, make sure that you have an active PayPal account.
What You Need
- Personal Computer / Laptop
- PayPal account
- Ability to understand different English Accents.
How To Apply
Sign up on their page and choose Log In with PayPal.
How Much Money Can You Make?
An individual’s earnings depend on how much work they did. and it is limited to the available work.
Thus, this job is good for part-time income, especially for students, and stay at home moms.
According to Humanatic, the income may depend on the individual’s skill level and there are higher paying categories once you achieve a certain accuracy.
You can make $1 to $4.50 per hour depending on your skills.
- Fun and Easy: If you like a non-phone work and if you love reviewing phone calls.
- Comfort: Work at home anytime and anywhere.
- Flexibility: You can choose your own schedule and how long you will work.
- Weekly Pay
- Decent Pay: If you are residing in low cost living countries, this can surely help.
- Inconsistent Volume of Phone Call to be reviewed (this may improve as the website grows)
- Low Pay (If you are residing in high cost living countries)
Humanatic is legit, and the money you can earn from this job is enough if you are living in a place that has a low cost of living.
This website is quite unique in its own way.
You will rarely find a website (as of this writing) that offers what Humanatic has.
Once you are able to take the high paying categories, you should focus on it rather than wasting your time on low paying categories.
Hard work and determination will give you a lot of opportunities to earn from Humanatic.
What is PointQA?
PointQA provides their clients with contact center Quality Assurance and Performance Management services.
They team up with individuals who work at home.
If you have at least one year call center experience, then you can apply on their website.
If you have been a Quality Analyst, then this is the perfect home based job for you.
Tasks revolve around auditing phone calls.
Experience: 1 year call center experience or equivalent
Education: At least high school graduate
Skills: With Exceptional listening and analytical skills.
Flexible: Willing to work on flexibles hours (At least 40 hours per week)
Detail oriented, with the ability to adapt to change
Ability to work independently
What you need
Personal Computer / Laptop
How to Apply
Go to their website by clicking this link.
After meeting the requirements, you will have an access to the Pre-Hire Assessment page.
There will be an email notification regarding your status.
The Pre Hire Assessment is about active listening and reading comprehension.
I tried to listen to the recorded phone call, and all of it have good quality so it’s relatively easy to pass this part.
You have to complete all three exams and achieve an average of 75%.
The exams may take up to two hours and you have the option to complete all exams right away or take them at a later time.
Always check your email for the login details and for the status of your application.
When you meet the required average, the team will get in touch with you through email and you will be notified if you are shortlisted for an interview.
Make sure to check your Spam or Junk folder.
Finally, the job offer comes if you meet the requirements, pass the exams and interview.
You will be scheduled for training and there will be a performance plan along with an introduction to your Team Lead.
How Much Money Can You Make
Your earning will depend on some important factors such as:
Tenure: the longer you work with their team, the greater your hourly base pay rate will be.
Review Time: consists of the hours you spent listening to calls and scoring them.
Call Time: consists of the total hours of calls you have listened to and scored.
Calibration Score: this is your calibration score with the QA lead. The higher score you get, the higher your hourly base will be.
Speed: The amount of time of the call / the amount of time you spent reviewing it. Can be a combination of review time and call time.
Reviewed Hours: It is based on the time you spent reviewing calls.
- Pay is weekly via Bank transfer
If you referred someone who passed the hiring process and worked 100 hours in their first 60 days, you will receive a bonus amounting to $25 and it will be credited on your next pay.
Make sure to tell your QA lead in advance that you have a referral.
You can reach PointQA using below info:
3. Reynolds and Reynolds
What is Reynolds & Reynolds
Reynolds & Reynolds offers a Retail Management System to their clients mainly focusing on automotive retailing.
The system that they are offering reduces the need for multiple vendors by managing dealership.
They provide service for online interactions, selling, servicing vehicles or managing their client’s business.
Their team offers their associates an opportunity to grow with them along with the experience and automotive knowledge.
By gaining knowledge about dealership, automotive and their process including their struggles, an individual can have a better understanding on how to apply this to his or her own life and eventually take care of his or her own vehicle.
Their team offers a “Call Analyst position and a Part-time Call Quality Analyst position”.
Here are some job descriptions that are taken from their website:
“As a Call Services Remote Representative, you will be responsible for listening to recorded phone call between clients and their customers.
You have to evaluate the phone call based on pre-set criteria for call handling, and to identify missed sales opportunities.”
“As a part-time Call Quality Analyst, you will be responsible for making outbound phone call on behalf of dealership customers to conduct surveys, provide appointment reminders, schedule appointments and discuss customer satisfaction issues.
These services assist dealerships with improving their customer satisfaction ratings.”
With the given job descriptions, they may offer a non-phone job which consists of listening to recorded phone call and they can also offer a Quality Analyst job with outbound calls.
What You Need to Apply for the Job
Basic computer/PC skills
Good English communication skills
Team player/oriented or someone who has a desire to work in a team
Bilinguals have an edge but it is not a requirement
How to Apply
You can visit their website by clicking this link.
You can click on “Apply Now” and you will be routed to a page which shows the job openings.
Browse through their job opening or use the search bar.
Once you are in a job post it will show you the “Position description” including the requirements, how much money you can earn and how much time is required to work on the position per week.
You may refer to the screenshot below as an example:
Everything is done remotely including training.
How Much You Can Earn
The rate for the call analyst/part-time call quality analyst may range from $7 to 11 per hour (which depends on their offer at a specific time).
You can also visit their website to check the hiring process, FAQs and opportunities for students and graduates.
Make sure to:
- Prepare an updated resume
- Get ready for the interviews and assessments
- Review the job posting thoroughly (their remote and office-based positions are mixed on the same job portal, so ensure that you’re applying for the remote posts if you’re looking for a part time gig)
The assessments are more on personality assessment to get to know the individual’s personality, learning style, and skills.
The interviewer may ask about you and your skills, ask behavioral and situational questions to learn about your experience, and to find out if you have the skills required for the job.
It will also assess your problem-solving and analytical skills, as well as your ability to handle difficult situations under pressure.
To learn more about their assessments on this video.
I have personally reviewed and experienced these websites so nothing to worry about its legitimacy.
If you have prior experience auditing phone call, the tasks above will be a cinch.
No experience is absolutely fine as long as you can understand and identify the root cause of the problem, and the behaviors that affect the overall experience of the customer for each recorded phone call.
It is a plus if you are familiar with the “seven QC tools” and “CUIKA” which stands for Collected, Usable, Integrity, Knowledgeable, Actions.
You also have an edge if you know basic/advanced Excel and Failure Mode Effects Analysis.
So there you go! If you have experience making money on the websites above, or would like to share other similar websites, please leave a comment below as we would love to hear from you!